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Hospitality Employee Management and Supervision: Concepts and Practical Applications, by Kerry L. Sommerville
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A practical resource for managers and supervisors in hospitality businesses
In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry.
Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.
Each chapter in this lively and engaging text features:
- Quotations--Various practitioners in the hospitality industry highlight the chapter's focus
- Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them
- HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter
- Tales from the Field--Hospitality employees provide accounts of the various challenges they face in the industry
- Ethical Dilemmas--Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry
- Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts
- Hands-On HRM--Mini-cases based on real-world situations with discussion questions
- Chapter Key Terms--Bolded within the chapter and then listed at the end of each chapter with definitions
- Sales Rank: #130783 in Books
- Published on: 2007-02-26
- Original language: English
- Number of items: 1
- Dimensions: 9.20" h x .70" w x 7.40" l, 1.34 pounds
- Binding: Paperback
- 360 pages
From the Back Cover
A practical resource for managers and supervisors in hospitality businesses
In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry.
Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.
Each chapter in this lively and engaging text features:
- Quotations——Various practitioners in the hospitality industry highlight the chapter's focus
- Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them
- HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter
- Tales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry
- Ethical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry
- Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts
- Hands-On HRM——Mini-cases based on real-world situations with discussion questions
- Chapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions
About the Author
Kerry L. Sommerville, CHE, CHA, MA, has more than twenty-five years of professional and academic hotel and restaurant management experience. He is an innovative, award-winning instructor, a published author, and the developer of one of the earliest and most comprehensive distance education models for online learning. He holds a master's degree in management from Webster University.
Most helpful customer reviews
3 of 3 people found the following review helpful.
Great book
By Book Smart
As a restaurant manager who's new to the industry, I found this book very helpful in sorting out all the important elements of hiring and training employees. Easy to read and to follow, and it seems to be very up-to-date with new laws and modern advice for motivating and leading employees. I recommend this book to anyone who has an interest in managing employees is a restaurant setting.
3 of 3 people found the following review helpful.
Practical Application
By ReaderGirl
Loved the book. As a professional in human capital management I found it to be well laid out, full of information that could be applied to every day situations. Not the academic theory that sometimes isn't realistic.
0 of 0 people found the following review helpful.
Hospitality Employee Management and Supervision
By Gloria
I was great!!1 I received my book faster than I thought. I was very pleased
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